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Welcome to the ShoreTel Blog

technology user adoption
June 20, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
The successful deployment of communications technology relies on one critical factor: high user adoption. As IT leaders and CIOs are keenly aware, significant time, money and resources are devoted to the rollout of new technologies. And yet, even the most promising deployments can fizzle in the...
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virtual meeting
June 15, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
Virtual meetings get a bad rap. There’s a misperception out there that it’s more difficult to get things done or gain consensus on major issues if everyone isn’t together in the same room. Plus, as the arguments go, the tendency for attendees to crosstalk and multitask is higher, and there’s...
June 14, 2017
Written by Frederic Gillant, Vice President & Managing Director APAC, ShoreTel
It was with much anticipation that we officially launched ShoreTel Connect CLOUD in Australia at partner-focused events in Melbourne and Sydney last week! ShoreTel Executives Discuss Cloud Market at Partner Events At the two events hosted by ShoreTel CEO Don Joos, more than 60 partners throughout...
digitization of B2B companies
June 08, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
Digital is part of everyday life, which means all companies and industries need to have a digital strategy to remain competitive. Yet, new research from McKinsey shows that B2B companies fall short of B2C companies when it comes to digital advancements. While B2B companies face more challenges when...
Categories: Blog, Cloud Communications
Image of people walking to and from revolving doors
June 07, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
If you’ve noticed the workplace is undergoing something of an upheaval lately, you’re not alone. In announcing its latest State of the American Workplace survey, Gallup declared “[it’s] changing at a dizzying pace.” New technologies and processes are emerging constantly, reshaping the way we...
June 01, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
CRN has once again honored Heather Tenuto , ShoreTel’s vice president of channels, by naming her as a 2017 Women of the Channel award recipient. The annual award recognizes influential female channel leaders with extraordinary expertise and vision. This year, Tenuto was among 545 female executives...
Categories: Awards, Blog
Eugenia Corrales
May 30, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
ShoreTel’s Senior Vice President of Solutions Group, Eugenia Corrales , was recently recognized by the Silicon Valley Business Journal as a Women of Influence 2017 award recipient. Corrales was honored at an awards ceremony held on May 18 th in San Jose, CA. Each year, the award recognizes the 100...
Categories: Awards, Blog
Three Ways to Protect Customer Privacy While Leveraging Big Data
May 25, 2017
Written by Tim Prugar, Director of Customer Success
​ In this day and age, it is growing increasingly difficult to have an interaction with a brand or product that isn’t in some way driven by data. Big Data drives the advertisements we see, the cabs we hail, and even the prices of flights we take. The dependence on Big Data to drive marketing and...
hands working on a laptop computer with map of world
May 23, 2017
Written by Pam Bednarczyk, Content Marketing Manager
The dispersed workforce is one of the most important business trends of the last several decades. Technology now makes it possible for organizations to grow far beyond their local roots and employ workers around the world, each of whom brings a vastly different experience, skill set and perspective...
image of question mark
May 18, 2017
Written by Pam Bednarczyk, Content Marketing Manager
​ The best way for companies to keep their customers coming back is to resolve problems on the first contact. More than 80% of consumers who switched from one provider to another because of poor service said they would have stayed if their issue had been addressed on the first try, according to...

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