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ShoreTel and Contact Center Customer to Highlight IP Telephony Deployments at VoiceCon Spring 2007

Presentations Underscore the Ease-of-Use, Manageability and Low Total Cost of Ownership of ShoreTel's Distributed Architecture
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SUNNYVALE, CA, February 27, 2007 - ShoreTel, Inc., a leading provider of IP telephony solutions worldwide, today announced its executives and customer will participate in multiple panel presentations at VoiceCon Spring 2007 (Orlando, Florida, March 5-8). ShoreTel executives will take the stage, addressing the factors at play in enabling multi-site enterprises to be served by a single telecommunications systems without sacrificing reliability or ease-of-use. ShoreTel customer Fort Worth Transportation Authority will discuss the challenges, advantages and infrastructure considerations in implementing ShoreTel Contact Center, an integrated suite of contact center applications running on the ShoreTel distributed IP communications platform.

Bobbie Morton, IT director at Fort Worth Transportation Authority, will join a panel entitled "Living with IP Contact Centers" on March 5 at 3:15 p.m. EST. She will share experiences and observations regarding the implementation of ShoreTel's Contact Center solution. "‘The T' chose ShoreTel's distributed architecture to help provide communications for nearly 200 administrative employees that service the transportation needs of more than 8 million passengers annually," said Morton.

Steve Timmerman, vice president of marketing at ShoreTel, will present during the Executive Forum 1, "The Future of Enterprise Communications: What's Telephony's Role," which will be held on March 6 at 3:00 p.m. EST. ShoreTel director of product management, Jeff Ridley, will join the session entitled "Matching Performance to Promise" on March 6 at 1:00 p.m. EST; and Regina Moore, ShoreTel director of product management, will join the panel entitled "IP Phones: Where's My Red ‘Hold' Button" on March 7 at 8:00 a.m. EST.

"While other vendors rely heavily on servers and legacy TDM technologies that have been modified to support IP voice, ShoreTel's switch-based architecture distributes intelligence throughout the network and can scale and provide redundancy very cost-effectively," said Timmerman. "Our presence on the VoiceCon agenda provides a great opportunity to showcase the benefits of this approach in a forum that fosters discussions about different application scenarios."

VoiceCon Spring 2007 is dedicated to enterprises' migration of IP telephony and the opportunities for business that consolidate their voice and data services over a converged voice/data backbone network. For more information about the event, please visit

About Fort Worth Transportation Authority

The Fort Worth Transportation Authority ("The T") provides quality public transportation to meet the mobility needs of 8 million passengers annually by bus and commuter rail in Tarrant County. The T has approximately 600 employees and is located in three locations across Fort Worth.

About ShoreTel, Inc.

ShoreTel is a leading provider of IP telephony solutions worldwide. ShoreTel voice systems provide enterprise customers with a number of key benefits, including ease of use, manageability and lower total cost of ownership than alternative solutions. ShoreTel's distributed software architecture and switched-based hardware platform extend enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. Founded in 1996, ShoreTel has achieved broad industry recognition for its technology and high customer satisfaction. For the last three years, IT executives surveyed by Nemertes Research, an independent research firm, have rated ShoreTel highest in customer satisfaction among leading enterprise telecommunications systems providers. A select, worldwide group of channel partners provide service and support. ShoreTel is headquartered in Sunnyvale, California and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-877-80SHORE.

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